Victoria Palace (“the Hotel”, “we”,”us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, make a booking, or interact with us.
1. Information We Collect
1.1. Personal Information
We collect personal information that you provide when making a booking, contacting us, or
using our services. This may include:
– Name, address, and contact details (email and phone number).
– Payment information (e.g., credit/debit card details).
– Identification documents for check-in (e.g., passport or ID).
1.2. Non-Personal Information
We may collect non-personal information automatically when you use our website, such as:
– IP address, browser type, and operating system.
– Browsing behavior on our website.
2. How We Use Your Information
2.1. To process and manage your bookings and reservations.
2.2. To communicate with you regarding your stay or queries.
2.3. To improve our website, services, and customer experience.
2.4. To comply with legal obligations and ensure security.
2.5. For marketing purposes, where consent has been provided (e.g., newsletters and promotions).
3. Sharing Your Information
3.1. Third-Party Service Providers
We may share your information with trusted third-party providers to facilitate payment processing, booking platforms, or other services.
3.2. Legal Obligations
We may disclose your information if required by law or to protect the rights and safety of the Hotel, guests, or others.
4. Data Security
4.1. We implement appropriate technical and organizational measures to safeguard your personal data.
4.2. While we strive to protect your information, no method of transmission over the internet is entirely secure. Please exercise caution when sharing sensitive information online.
5. Cookies and Tracking
5.1. Our website uses cookies to enhance your browsing experience and analyze website traffic.
5.2. You may adjust your browser settings to decline cookies; however, this may affect the functionality of our website.
6. Your Rights
6.1. Access and Correction
You have the right to access and update your personal information.
6.2. Data Deletion
You may request the deletion of your personal data, subject to legal or contractual obligations.
6.3. Marketing Preferences
You can opt-out of receiving marketing communications at any time.
7. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Victoria Palace
Address: 93/1 Manning Pl, Colombo 06
Phone: +94 112 363 567
Email: [email protected]