Frequently Asked Questions
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Categories
Booking and Payment
1 Are group bookings available?
Yes, we cater to group bookings. For more details, contact us directly.
2 Can I modify or cancel my booking?
Yes, you can modify or cancel your booking before 48 hrs of booking. Please refer to our
Terms and Conditions for details on cancellation policies.
3 What payment methods are accepted?
We accept credit/debit cards, bank transfers, and cash payments.
4 How can I make a booking?
Bookings can be made through our website VictoriaPalace.lk or by contacting us directly.
Check-In and Check-Out
1 What documents are required for check-in?
Guests must present a valid ID or passport during check-in.
2 What are the check-in and check-out times?
– Check-in: 12:00 PM
– Check-out: 10:00 AM
Early check-in or late check-out is subject to availability and may incur additional charges.
Hotel
1 How can I provide feedback on my stay?
We welcome your feedback! Please email us at [email protected].
2 Does the Hotel offer personalized packages for business travelers?
Yes, we offer tailored packages for business travelers. Reach out to us for more information.
3 Can I request special arrangements for an event or celebration?
Absolutely! Please contact us directly to discuss your requirements.
4 Is the Hotel secure?
Yes, we prioritize guest safety with 24/7 security and surveillance systems.
5 Is the Hotel pet-friendly?
No, pets are not allowed on the premises.
6 Does the Hotel offer airport transfers?
Yes, airport transfer services can be arranged upon request. Additional charges apply.
Policies
1 What should I do if I left an item behind?
Please contact us immediately. We will do our best to locate and return your belongings.
2 Does the Hotel offer personalized packages for business travelers?
Yes, we offer tailored packages for business travelers. Reach out to us for more information.
3 Can I request special arrangements for an event or celebration?
Absolutely! Please contact us directly to discuss your requirements.
4 Does the Hotel have COVID-19 safety measures in place?
Yes, we follow all government-mandated health and safety guidelines to ensure a safe stay.
5 What happens if I damage Hotel property?
Guests will be charged for damages caused to Hotel property as per our Terms and Conditions.
6 Is the Hotel pet-friendly?
No, pets are not allowed on the premises.
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